Common Issues with Tech Clients

Narrowing Scope

In business decisions versus a technical implementation, many teams get in the habit of thinking only about the data they're assigned; not the consumers of that data. As such, they restrict or confine functionality that could be combined.

Data Usage
How can the data be single sourced? Say I want to change a customer record on one system, how long before it updates another system? Is there an alternative use case where the data may be updated or overwrite newer data?

Not Combine Efforts
One team may be working on a mobile header for a content management system. The other, for a patient portal. Do we really need two codebases for the same app? We're doing the same type of processing & sub-processing among varying jobs. Can we consolidate them into one pipeline?

Education

Does your team have the tools they need for success? Are you documenting your team processes? When you onboard, is it hours, weeks, or days? Does one person hold the entire code base in their mind?

Engagement

Have you run out of ideas? Have you done the same things over and over expecting a different result? Does your ideas keep the lights on, but barely move the needle? Engagement isn't just for clients; it's how we interact with them; how we know their wants/needs from us. Does your team know process hacks to minimize meetings, but maximize team effectiveness?